Send us your Feedback

We value your feedback, positive or negative, as it helps us refine our products and service offerings. Please let us know about your airport experience by filling in the enquiry form and selecting "Send us your Feedback" as the destination:

Open enquiry form in Help Centre

Or mail to:

Community Relations Officer

Brisbane Airport Corporation

PO Box 61

Hamilton Central QLD 4007

What to expect:

We endeavour to respond to all correspondence within five working days. If for any reason you do not hear from us within this period, you can follow up by emailing feedback@bne.com.au or calling us on (07) 3406-3000 and requesting to speak with the Community Relations Officer. For reporting purposes it is preferable for any complaints to be made in writing.

In cases where feedback relates to another organisation or entity, or does not fall under the jurisdiction of Brisbane Airport Corporation, your feedback may be referred to the responsible authority. For example, if your complaint is about lost baggage, you will be referred to the airline responsible for managing this process.

Please note that all aircraft related noise complaints are managed by Airservices Australia. To make a complaint about aircraft noise, please click here: http://www.airservicesaustralia.com/aircraftnoise/about-making-a-complaint/.