Brisbane Airport
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Brisbane named best Airport for fifth year running

30/03/2009

Brisbane Airport Corporation Pty Limited has welcomed a report from the Australian Competition and Consumer Commission (ACCC) naming Brisbane Airport as the best in the country for customer service for the fifth year in a row.

 

The results came from the ACCC’s annual Airport Monitoring Report, which focuses on quality of service relating to the supply of aeronautical services and facilities at Adelaide, Brisbane, Melbourne, Perth and Sydney airports, as well as aeronautical prices, costs and profits.

 

The results from the ACCC follow a number of awards received by Brisbane Airport in 2008, including the Australian Airports Association Capital City Airport of the Year award the prestigious Skytrax Award as best in the Asia Pacific region, and the world's best water saver in the International Water Association Awards in Europe.

 

BAC Managing Director and CEO, Koen Rooijmans, said the announcement was a great start to 2009, given the challenges faced by the industry and the complex challenges of operating a 24-hour airport amidst a massive infrastructure expansion program.

 

He said the recognition was a credit to the 17,000 people who work on Brisbane Airport every day, who have given the airport an international reputation for quality facilities, efficient operations, customer-friendliness and a warm welcome to Queensland.

 

"2008 was a big year of continued record growth and investment but it has also been a very challenging time for the airport and for our airline and tourism partners in Queensland. The challenge of growth, followed by the shock of the global economic downturn and the ongoing challenge of managing climate change have all created a very tough operating environment, and we have certainly learned the only way to meet these challenges is in a spirit of partnership and by sharing a united vision for the industry," Mr Rooijmans said.

 

This year Brisbane has handled a record 18 million passengers and embarked on a massive $3.3 billion infrastructure expansion.

 

 

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