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BNE ranked 3rd in the Skytrax World Airport Awards

11 April 2013


Brisbane Airport has today received global recognition in the prestigious 2013 Skytrax World Airport Awards, being voted 3rd in the world for airports servicing between 20-30 million passengers per year and 2nd in the Best Airports in Australia/Pacific category.


Brisbane Airport also increased its position from 34th in 2012 to 21st in 2013 in the Skytrax World Top 100 Airport list.


The awards are voted for by airport customers from around the world and this year the survey garnered 12.1 million responses.


Brisbane Airport Corporation CEO and Managing Director, Julieanne Alroe, said being voted third in the world was an incredible honour for BNE.


“This ranking is a tribute to every one of the nearly 20,000 workers at Brisbane Airport who believe in our vision to be world best.


“Importantly the ranking reflects opinions of passengers not only in Australia but around the world, and is based on every customer type - be they business or leisure, frequent or first-time flyers.

“We are especially pleased with the results considering the challenges we are currently facing managing the extraordinary growth Brisbane Airport has seen in the last 12 months.

“This award is unquestionably a wonderful recognition for what we have been working on to date, and certainly encourages us to continue to work with the industry and our partners to provide the best possible services and facilities to travellers from across the nation and the world,” Ms Alroe said.


The results are based on 12 million passenger surveys completed in a 10-month survey period, covering over 388 airports. The survey evaluates the total passenger experience across 39 airport service and product features, from arrival at an airport, through transit and departure processes to the boarding gate.


Since 1999, this annual airport customer survey has been respected for clarity and independence, with no airport influence or bias. The World Airport Awards are the global benchmark of airport excellence, known as the Passenger's Choice Awards.


For further information on the World Airport Awards please see:

Brisbane Airport background