BNE ranked No.1 for customer service for 8th year by ACCC

30 March 2012

 

Brisbane Airport retained its first place ranking as Australia’s Best Airport for Quality of Service for the eighth consecutive year in the Australian Competition and Consumer Commission (ACCC) 2010-11 Airport Monitoring Report.

 

Brisbane Airport Corporation (BAC) also welcomes today’s Productivity Commission (PC) Report into the Economic Regulation of Airport Services which broadly accepts that the current system of regulation for airports should be maintained, as well as the Government’s positive response to the findings.

 

BAC CEO and Managing Director, Julieanne Alroe, said since privatisation the regulatory environment had undergone significant change.

 

“The growth of Brisbane Airport, and the significant investment in it over recent years, is a direct result of the regulatory pricing regime originally proposed by the PC in 2002.

 

“The recent PC findings support the view that the current regulatory environment and dual-till approach to price monitoring allows for stable, long-term investment in critical airport infrastructure to deliver improved facilities and meet growing demand.

 

“We welcome the Government’s recommendation that there be no change to the current regulatory environment.

 

“Findings from the ACCC’s annual Airport Monitoring Report also reinforce this position,” she said.

 

The results from the report focus on quality of service relating to the supply of aeronautical services and facilities at Adelaide, Brisbane, Melbourne, Perth and Sydney airports, as well as aeronautical prices, costs and profits.

 

Brisbane Airport achieved:

 

  • the highest overall rating for quality of service for the eighth consecutive year;
  •  rating of first out of five airports for quality of service by passengers for three consecutive years;
  • a rating of first out of five airports for airport services and facilities by airlines; and
  • the highest rating for airport services and facilities by border agencies.

 

Brisbane Airport Corporation (BAC) CEO and Managing Director, Julieanne Alroe, said BAC was pleased to rank so highly year after year.

 

“At Brisbane Airport we are constantly striving to achieve our vision to be world-best for passengers, airlines, business and the community, which means we’re on a never-ending quest to find ways to do things better.

 

‘I give credit to the thousands of workers on airport who have given the airport an international reputation for quality facilities, efficient operations and customer-friendliness,” Ms Alroe said.

 

Since privatisation in 1997, BAC has invested approximately $1.5 billion in upgrading airport facilities and building new infrastructure, with an additional $2.4 billion forecast for investment over the next decade.

 

Recent infrastructure projects such as the $250 million Domestic Terminal upgrade included expansion to the Domestic Terminal Common User Satellite, a new nine-level under cover car park and Skywalk to and from the terminal face, as well as upgrades to the Domestic Terminal road network.

 

The Domestic Terminal Upgrade Project follows the completion of Brisbane Airport’s Moreton Drive in 2009. This four and a half kilometre, multi-lane road was fully funded by BAC as part of an ambitious $4.2 billion infrastructure program.

 

BAC has also commenced preparations for the construction of a new parallel runway. The $1.3 billion project, due for completion in 2020, will be the first privately funded new runway in the world.

Brisbane Airport background