General Information

Security and Emergency Services

Office hours

8:30am to 5:00pm Monday to Friday 

security [dot] emergency [at] bne [dot] com [dot] au

ID and Access Services

Airport Service Centre

Address:        9 The Circuit, Brisbane Airport (adjacent to the Village Markets)
Phone:           (07) 3406 3057
Hours:            Monday to Wednesday and Friday – 7:30am to 3:45pm, Thursday – 7:30am to 1:45pm

Email: id [dot] access [at] bne [dot] com [dot] au

Ambassadors

The Brisbane Airport Ambassadors are a very dedicated group of volunteers who donate their time in assisting passengers and visitors to the International and Domestic Terminals with the aim of making their visit to Brisbane Airport a pleasant experience. The Ambassadors' role at the International Terminal is to stroll around Level 2 and Level 4 taking time to talk to and assist travelers and the public by providing information about airport services, helping with ground transport, suggesting local attractions for visitors, and providing assistance wherever possible. They are also present in the Customs Hall in a customer service role. The Ambassadors also operate the Visitor Information Desk at the Domestic Terminal.

Check-in

Due to security measures, passengers are advised to allow ample time to process through immigration and security screening points into the Departures area. To allow for this, check-in counters generally open 3 hours before departure for most international flights and 1.5 hours for domestic flights. Brisbane Airport recommends all passengers arrive early for check-in. Passengers are encouraged to check with their airline or travel agent prior to their arrival at the terminal should they have any concerns about security measures or special needs with their travel arrangements.

Research and Development

Brisbane Airport has, and is continually undergoing research in order to enhance the efficiency and overall experience for passengers. A variety of worldwide institutions are currently being utilised and this research will become evident in the improvements that will show in the near future.

Evacuation from Terminals

In the event of an evacuation from terminal buildings and/or car parks you will be notified by the sounding of an alarm and verbal instructions to evacuate. The evacuation system will cascade, meaning that only those areas directly threatened will be evacuated first. Those areas at lesser risk will be evacuated as the priority increases. When notified to evacuate make your way to the nearest exit and follow the direction of building wardens (identified by white and red helmets) and uniformed staff. You will be directed to evacuation areas where you can remain until it is safe to re-enter the building. Airport security staff and airline staff will be the first priority to re-enter the buildings followed by other airport staff and passengers. This will ensure that systems are re-activated to process passengers. You should take all your luggage and possessions with you when evacuating the building, unless specifically directed to leave it by wardens or in the case of the International Terminal by Customs officers.

Filming and Photography

Terminals

Cameras may be taken into the Level 3 Departures Lounge but photos may not be taken of Customs staff or equipment, check in counters and staff or security procedures and staff.

Other

For any other filming or photography on Brisbane Airport please contact Corporate Relations on +61 7 3406 3192.

Health/Medical

Passengers with a bona fide medical condition may carry a medical kit containing appropriate medical equipment. These passengers should carry evidence such as a doctor's certificate to substantiate their condition and also obtain airline approval prior to travel.

Jokes and Comments

All passengers and visitors to the airport should be aware that any comment made (whether in jest or otherwise) regarding the carriage or possession of a weapon or explosive device will be taken seriously and may result in prosecution and/or the airline refusing carriage.

Lost Property

Enquiries regarding lost property in the International Terminal can be made at the Visitors Information Desk located on Level 2 of the International Terminal (Tel: +61 7 3406 3190) . For enquiries regarding lost property in the Domestic Terminal please call: Qantas Terminal +61 7 3867 3264, Virgin Blue Terminal +61 7 3114 8150 or Jetstar (Common User Terminal) +61 7 3305 9233. For lost baggage, please refer to your airline at Airline Contacts. For property lost on the TBus please call staff parking on +61 7 3406 3057.

Set Down and Kerbside Traffic

Vehicles are permitted to stop on the public road at the International and Domestic Terminals for two minutes to load and unload passengers and baggage. Due to Government security requirements, you must not leave your car unattended at any time. If farewelling passengers, drive to the car park and return to Level 4 using the lifts and escalators at the front of the terminal. Unattended vehicles will be towed. If you are asked to move your vehicle by a traffic officer please do so as you would have exceeded the set down limit.

Unattended Items

Never leave property unattended and never check-in or take items on board an aircraft for other people. Any unattended item at the Airport will be treated as suspicious. All baggage should have your name and home address written inside and your name and destination displayed on the outside. The airlines supply tags for this purpose at their check-in counters.

Travel Warnings

For the latest travel advisory from the Australian Department of Foreign Affairs use this link: http://www.smartraveller.gov.au/