A. At the International Terminal, baggage trolleys are provided free of charge and are located in the car park and on Levels 2 and 4. For passenger convenience small trolleys for hand luggage and shopping are also provided in the Level 3 Departures Lounge.
At the Domestic Terminal, trolleys are available for a fee of AU$4. Trolleys are located on the left hand side of the Domestic Terminal pick up and drop off road.
A: For use of the Conference Room facilities located on Level 3 (prior to proceeding through Customs) of the International Terminal, please contact the BAC Management Office on Tel: +61 7 3406 3066 or fax: +61 7 3406 3070.
A. Yes, however, photos may not be taken in Customs controlled areas and it is prohibited to take photos of security staff and where otherwise indicated by signage. See also Security.
A. Yes. Free WIFI is available at the International Terminal on Levels 3 and 4 and at the Domestic Terminal on Level 2 in the Common User Area. The strongest signals will be received at the seating areas in the food and beverage halls. WIFI access is limited free up to 8 hours and a maximum download of 500MB
Enjoy the internet surfing!
For more information click here.
A. Please click here to view all airline contacts for Brisbane Airport.
A. A multi-denominational prayer room is located on Level 4 of the International Terminal.
Baggage lockers are available and located at both the Virgin and Qantas end of the DomesticTerminal and at the International Terminal.
Service Fees in AUD:
|Locker Size||Total (24 hour period)|
|Small (42cm heigh x 90cm deep x 42cm wide)||$10|
|Medium (52cm heigh x 90cm deep x 42cm wide)||$12|
|Large (86cm heigh x 90cm deep x 42cm wide)||$14|
There are also lockers available at the Village Markets and Roma Street Transit Centre in Brisbane City. Please find more information below or call Smartecarte on 1800 808 251.
Roma Street Transit Centre - Brisbane City
A. Contact the airline you are travelling with to find out what can be taken on board the aircraft. Carry on baggage must not contain any sharp implements or other prohibited items. Click here for more information on security.
A. The Tourist Refund Scheme (TRS) enables you to claim a refund of the goods and services tax (GST) and wine equalisation tax (WET) that you pay on goods you buy in Australia.
To claim a refund you must:
Wear or carry the goods on board and present them along with your tax invoice, passport and boarding pass to a TRS facility prior to departing.
Claims are only available up to 30 minutes prior to the scheduled departure of your flight.
A. Brisbane International Terminal offers one of the largest duty free shopping precincts in the southern hemisphere. For more information visit our Duty Free Shopping page.
In addition there are leisure and lifestyle outlets, designer fashion, fine art, convenience items and Australian souvenirs. For more information on Shopping and Dining outlets visit our Shopping and Dining page.
A. Automatic Teller Machines (ATMs) are located on all levels of the International and Domestic Terminals.
A. Click on these links for a map showing the location of the defibrillators in the International Terminal and Domestic Terminal buildings.
A. Internet Kiosks are available on Levels 2, 3 and 4 of the International Terminal. AU$2 for 20 minutes.
A. Foreign currency exchange, travellers’ cheques and travel insurance are available from Travelex outlets on Levels 2, 3 and 4.
For more information, for a currency converter or to order your foreign currencies visit www.travelex.com.au
A: Reservations and tickets for transfers to your accommodation can be made at the Visitors Information Service and bookings desk provided by Southern Queensland Tourism or at the accommodation booking boards located on Level 2 of the International Terminal and Level 1 of the Domestic Terminal.
A. If you are in the International Terminal and you will be flying with Qantas or Virgin Australia on a domestic leg, there is a domestic check-in desk located in the Arrivals Hall on Level 2 after Customs processing.
A. There are no smoking areas within the Brisbane Airport Domestic Terminal building however a smoking balcony is located on Level 3 of the International Terminal after security.In accordance with the Queensland Government’s anti-smoking laws, which took effect on 1 July 2006, smoking is NOT permitted directly outside the entrances to the terminal buildings.
Please follow the signage to access dedicated smoking areas away from the terminal entrances.
Littering is an offence (penalties may apply) and discarded cigarette butts are an environmental hazard and unpleasant for all. Please do the right thing and ensure your cigarette is extinguished and disposed of in the bins provided.
A. Check-in is located on Level 4 of the International Terminal for all airlines. Airline check-in is generally open three hours before flight departure time.
Aircraft boarding is called approximately 40 minutes prior to departure time, but please allow at least 20 minutes to clear Immigration and Security.
Within the Domestic Terminal, check-in is located on Level 1.
A: The Brisbane Airport Corporation Terminal Management office is located on Level 3 of the International Terminal.
A. To get to the General Aviation area head towards the Domestic Terminal along Moreton Drive. Turn Left into Dryandra Road at the intersection of Moreton Drive and Dryandra Road (just before you enter the Domestic Terminal precinct). Continue along Dryandra Road and turn left into Casuarina Street, which is where the General Aviation area is located.
A. Baby change facilities and dedicated parenting rooms are located in various locations throughout the terminals and provide a valuable resource for parents to perform many functions. Facilities include private feeding rooms and change benches.
Baby Change facilities equipped with microwave ovens or bottle heaters are available as follows:
Level 2 – 2 parents rooms each with a microwave
Level 3 – 3 parents rooms each with a microwave
Level 4 – 3 parents rooms each with a microwave
Level 2, post security screening at the Domestic Terminal near Gate 38.
The design of these facilities and provisions within vary, particularly throughout the Domestic Terminal, however BAC plans to work in conjunction with Qantas and Virgin Australia to achieve consistency.
A. Payphones are located at both terminals at the following locations:
International Terminal: Levels 2, 3, 4
Domestic Terminal: Levels 1 & 2
TriTel operates the public pay phones in the International Terminal. Tritel phones accept payment by all Australian coins, credit cards, Tritel Smart phone cards or ‘Free to Caller’ calls (including 1800 numbers). Phone cards can be purchased from News Travels located on Levels 2, 3 and 4 of the International Terminal, or News Travels located on Level 2 of the Domestic Terminal. Phone cards can also be purchased from Southern Queensland Tourism located on Level 2 of the International Terminal, or Level 1 of the Domestic Terminal.
A. Enquiries regarding lost property in the International Terminal can be made at the Visitors Information Desk located on Level 2 of the International Terminal or by phoning +61 7 3406 3190 or emailing email@example.com.
For enquiries regarding lost property in the Domestic Terminal please call The Ambassador Visitor Information Desk between 0700 – 1445 weekdays and 0815 to 1200 on weekends on +61 7 3305 9233.
If you would like to contact your airline directly please call:
For lost baggage, please refer to your airline at Airline Contacts.
For property lost on the TBus please call staff parking on +61 7 3406 3190. Lost property on the TBus is handed in daily, however we can contact the supervisor to check if anything has been handed in throughout the day.
A. At the International Terminal, showers are available at Level 2 arrivals, and Level 3 departures, and at the Domestic Terminal showers are available at Level 2 Central Area Terminal and Central Area Satelite. The shower facilities are free of charge.
A. Qantas and Air New Zealand Sales/Service desks are located on Level 4 of the International Terminal. You can also purchase airline tickets from Flight Centre on Level 4.
Within the Domestic Terminal, the Sales/Service desks are located on Level 1.