Frequently Asked Questions
Q: Is there disabled parking near the Domestic terminal?
A: Yes, 15 minute disabled parking bays for pick up/set down are available near the Domestic Terminal. Vehicles must display a registered disabled parking tab and are permitted to leave their vehicle unattended during this time to assist their passenger to/from the Domestic Terminal.
Q: When is the Kingsford Smith Memorial open?
A: The Kingsford Smith Memorial is located off Airport Drive opposite the International Terminal. The Memorial is open to the public (all hours) and is free to visit. It houses Sir Charles Kingsford Smith’s historic aircraft the Southern Cross. There are information boards explaining the history of Sir Charles Kingsford-Smith and the Southern Cross. There is also a coin-activated voice-over system in both English and Japanese.
Q: How can I get from the airport to the city?
A: Train, Bus, Corporate Car, Limousine and Taxi services are available on arrival at Brisbane Airport and can be booked at the Visitor Information Centre. For visitors driving to and from the airport, there is a Shell service station located just outside the International Terminal on Airport Drive.
Q: How far is Brisbane, the Gold Coast, Sunshine Coast, Fraser Coast or Byron Bay from the airport?
A: Brisbane Airport by car is:
- Brisbane City - 15kms (approx. 20 mins.)
- Surfers Paradise - 87kms (approx. 45 mins.)
- Caloundra - 94kms (approx. 1 hour)
- Noosa Heads - 140kms (approx. 2 hours)
- Hervey Bay - 327kms (approx. 3.5 hours)
- Byron Bay - 177kms (approx. 2.5 hours)
(times are greater for public transport – Train or Bus)
Q: Where can I find out about accommodation, the different types available, rates and how do I book it?
A: Go to Southern Queensland Tourism
Q: Where can I exchange money and what credit cards are accepted?
A: Exchange facilities are available at the airport upon arrival. Credit cards are very widely accepted. EFTPOS services are also available to foreign bank card holders which have the Maestro symbol.
Q: How much do I need to tip for service?
A: Tipping isn’t widespread and isn’t expected in Australia for most services though a tip (10% is typical) is often given for good service at cafes and restaurants.
Q: Where is Australia Zoo located?
A: Australia Zoo is near Landsborough on the Sunshine Coast about an hour north from Brisbane Airport by car.
Q: Where can I see koalas and kangaroos?
A: Koalas and kangaroos can be seen at sanctuaries and wildlife parks in various places in Southern Queensland including Lone Pine Sanctuary and Australian Woolshed (Brisbane), Australia Zoo (Sunshine Coast) and Currumbin Wild Life Sanctuary and Fleay’s Fauna Reserve (Gold Coast).
Q: Where can I see rainforest?
A: Subtropical and temperate rainforests occur in numerous hinterland locations in Southern Queensland including Lamington National Park, Mt Tamborine, Blackall Ranges and Fraser Island.
Q: How far is it to the Great Barrier Reef?
A: The nearest parts of the Great Barrier Reef are Lady Elliott and Lady Musgrave Island off the coast from Bundaberg. Both Islands are accessible by boat whilst small planes can also take passengers to Lady Elliott Island.
Q: Where are the best beaches?
A: Southern Queensland offers a wide choice of beach holidays with some of the best bayside and surfing beaches in Australia. Moreton Bay provides excellent calm water bathing whilst the best surf beaches are found on the Gold Coast and the Sunshine Coast. Remember - always bathe between the red and yellow flags on patrolled beaches.
Q: What sun protection do I need?
A: The Queensland sun is strong and bright and beachgoers should protect their skin from sunburn with a UV sunscreen offering a protection factor of at least 30+. A broad brim hat, shirt and sunglasses are also essential items for enjoying sunny days on the beach.
Q: How do I call my friends and family in my own country?
A: The international connection code is 0011 for per minute calls or 0018 for Easy Half Hour connections. Country Direct (Freecall 1800 801 800) enables visitors to access their home country for cellect or credit card calls. These calls can be made from public phones.
Or go to White Pages
Q: What can I expect to pay for essential items in Australia?
A: Some of the more common items priced in $AUD are –
Can of Coke - $1.90 (approx)
Daily newspaper - $1.20 (approx)
Litre of petrol - $1.30 (approx)
Train Transfer into Brisbane City - $14.00 (approx)
Q: Is there internet access in the Terminal?
A: Yes. Internet Kiosks are located on levels 2 and 3 of the International Terminal.
Q: Are there baggage storage lockers at the Terminals?
A: Lockers have recently been installed at the International Terminal (ground floor at the entrance to the public carpark) and there are also lockers located at the Village Markets and Roma Street Transit Centre in Brisbane City. Unfortunately lockers are not available at the Domestic Terminal. Please find more information below or call Smartecarte on 1800 808 251.
International Terminal
- The AUD hire amount is determined by locker size (see table below)
- Payment types – Credit card, AUD notes and coins
- The service is available 24 hours a day
-
Lockers are single use only
Service Fees:
|
Locker Size |
Initial Hire Period (4 hours) | Initial Fee Second Hire Period (4 hours) | Additonal Fee Third Hire Period (16 hours) | Total (24 hour period) |
|
Small |
$AUD 4.00 | $AUD 2.00 | $AUD 2.00 | $AUD 8.00 |
|
Medium |
$AUD 6.00 | $AUD 2.00 | $AUD 2.00 | $AUD 10.00 |
|
Large |
$AUD 8.00 | $AUD 2.00 | $AUD 2.00 | $AUD 12.00 |
Airport Village
A limited amount of lockers are also available at the Village Markets, which are located approximately 6 kilometres from the domestic terminal and approximately 3 kilometres from The International Terminal. They are located to the right hand side of the Woolworth's supermarket entrance. These lockers may also assist if you are shopping at the direct factory outlet, which is located directly opposite the village markets. Lockers are available from Monday to Friday between 7am and 10pm and Saturday and Sunday between 7am and 7pm. It is not possible to reserve a locker.
Lockers are coin operated. For further information, please contact Smartecarte on 1800 808 251.
Roma Street Transit Centre - Brisbane City
Locker facilities are also available at the The Roma Street Transit Centre in Brisbane City, you would need to contact them directly for information regarding this service on free call 1-800 632 640.
These facilities are useful when travelling into Brisbane Central and Airtrain travels directly from the Terminals to Roma Street Transit Centre (for train timetable enquiries please contact Airtrain on (07) 3216 3308).
Unaccompanied Baggage
If you are travelling on from Brisbane you may like to consider sending your luggage ahead as unaccompanied baggage, you can do this from the International terminal, Level 4 by taking your luggage to the Qantas unaccompanied baggage counter where they will send your goods on ahead for you. They can be contacted on 1300 368 747 to determine the cost involved.
