Superior customer service is our commitment to all guests of Brisbane Airport.
We are proud to have been voted by travellers as the best airport in Asia Pacific in the Skytrax World Airport Awards two years in a row (2016 and 2017), a title we are committed to maintaining through ongoing high standards of customer service throughout the airport.
To ensure this, Brisbane Airport participates in the global benchmarking program for passenger satisfaction while travelling through an airport. Quarterly surveys are undertaken at random in Brisbane Airport, revealing that Brisbane Airport consistently ranks at the highest level.
Brisbane Airport also believes in real-time feedback, which is why we partner with Dr. Voxx technology to collect information from guests via screens that are situated throughout both Terminals. The interactive screens captures customer feedback in key areas where travellers are inclined to have something to say and are open to sharing their thoughts. This real-time feedback allows Brisbane Airport to be more responsive to consumer needs than ever before.
Brisbane Airport is proud to provide customers with an army of 167 passionate volunteers whose goal is to assist passengers in their journey through the airport.
Keep your eyes peeled for the bright blue shirts and big yellow ‘i’ if you have a question. You can find them walking the floors of the International and Domestic Terminals or at the Visitor Information desks, as follows:
7am - 11am
4pm - 8pm
7am - 7pm
Find out more about our Airport Ambassadors and volunteering opportunities at Brisbane Airport.
Got something to say?
Brisbane Airport values your feedback. If you have something to share, a suggestion or an experience you’ve had, we’d love to hear it via our customer feedback form.
We use customer feedback to enhance your Brisbane Airport experience, by improving our service. We also share the respective feedback with our partners including airlines, government agencies, and lessees so that they can improve the Brisbane Airport experience from within their control.