Airports are busy environments and for some people this can be a stressful experience, especially if you or someone with you has a disability such as autism, dementia, or anxiety that isn’t immediately obvious to airport staff.
If you or someone you are travelling with have a hidden disability and would like some additional assistance moving through the airport, you can request a hidden disabilities lanyard and information card.
Wearing the lanyard or showing the card indicates to staff that you would like additional support. Brisbane Airport staff have been trained to recognise the lanyard and to provide you with any help you may need at various stages of your passage through the airport.
Travel Tip: If you haven't already done so, be sure to contact your airline and make them aware of any special requirements you may have also.
To request a hidden disabilities information pack, please complete the form below at least one week prior to travel, to allow us sufficient time to post this to you.
What's in the pack:
- Special lanyard
- Passenger information card
- Brisbane Airport Accessibility Journey Planner
Request a Hidden Disabilities Lanyard
Privacy Collection Statement
Australia's first dementia-friendly airport
The QUT-based Dementia Centre for Research Collaboration: Carers and Consumers (DCRC-CC) has been working with the Brisbane Airport since 2015 to improve the experience of air travel for people with dementia and produced a guide to help people with dementia navigate Brisbane Airport called 'Ensuring a Smooth Journey: A Guide to Brisbane Airport for People Living with Dementia and their Travel Companions'.
For people living with dementia and their travel companions this guide outlines the whole journey through Brisbane Airport and is a must-read before travelling.
The Hidden Disabilities Program has been designed with the help of the following experts in the field:
- Jennene Greenall – Founder of A Spectrum Connected, Diversity and Inclusion Consultant, Autism advocate
- Caitlin Taggart – PhD, GEM(OT), BA(Psychology) Occupational Therapist, Inclusion and Diversity Consultant
- Michelle Sheldrake – BSc, MSc (Psychology)
As part of our ongoing commitment to accessibility and an inclusive airport environment, Brisbane Airport Corporation set up an Airport Accessibility Reference Group (AARG) that works alongside the business in an advisory capacity to promote accessibility and provide advice on projects that deliver on an inclusive passenger experience.