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If you’re heading off on an overseas trip and want to BYO, but are worried about tipping the scales at check-in, we’ve got you and...
Brisbane Airport as you know it is undergoing a $5 billion transformation as part of its exciting Future BNE project. While construction is underway, the airport will continue to connect millions of passengers as Australia’s third largest airport, but you will notice some changes to the passenger experience while we create a more efficient flight experience for the future.
The Domestic Terminal upgrades are scheduled for completion by Christmas 2025 and will mean an improved airport experience including:
- A more efficient and safer security screening experience, thanks to the installation of state-of-the-art equipment allowing you to leave most items in your bag
- Direct access from the Skywalk to the Domestic Terminal for checked-in passengers with carry-on baggage
- Over 1,700 new parking bays offering passengers a safe and secure place to leave their vehicle, protected from the elements—just a short distance to the Domestic Terminal
To ensure you have a smooth journey while these upgrades are in progress we’ve worked with Jetstar to create this guide for passengers. Remember to allow extra time as your journey to your boarding gate will take longer than usual.
Changes for Jetstar passengers at a glance:
- New check in and bag drop location: There is a new temporary check in and bag drop facility for Jetstar passengers departing Brisbane Airport’s Domestic Terminal. Look out for Jetstar’s iconic orange star—you can’t miss it!
- New security screening point: There is a new temporary security screening point for departing Jetstar passengers
- Airport kiosks: Will be replaced with new bag tag kiosks. These allow you to print your bag tags if you have checked baggage, but they no longer have the functionality to allow you to check in and print your boarding pass
- Checking in: Where possible, we recommend you check in via the Jetstar app or website, and download your mobile boarding pass before you arrive at the airport. Online check-in opens 48 hours before your flight and closes 40 minutes before departure
- Checked baggage: To receive a baggage tag to check in your baggage, you will need to scan your mobile boarding pass at one of Jetstar’s new bag tag kiosks.
Before you arrive
Plan your transport to the terminal and allow time to find Jetstar check in and security screening. You can check in via the Jetstar app or website before arriving and save your digital boarding pass to your phone. Online check-in opens 48 hours before your flight and closes 40 minutes before departure.
Departure from BNE
Once you’ve arrived it’s important to head to the northern end of the Domestic Terminal due the construction barrier in the centre of the terminal. Look for the signage for Jetstar and Qantas passengers.
From the car park or Airtrain, walk to the end of the Skywalk and turn left taking the escalator down to level 1 (there’s also a lift if needed).
If you’re getting dropped off by car, it’s best to use Zone 1 (light blue) to Zone 3 (dark blue) at the beginning of the Pick-up and Drop-off road.
If you’re unable to check in online or have requested specific assistance: head straight to Jetstar’s new temporary check-in/bag-drop facility and speak to their team who will be available to help if needed.
Follow the steps below if you’re travelling with carry-on only:
- Check-in online
- Download your mobile boarding pass. If you’ve checked in via the:
- Jetstar app: save your mobile boarding pass to Apple Wallet, Google Wallet or WalletPasses
- Online check-in website: you can choose to have your mobile boarding pass sent to your phone, or a PDF sent by email that you can print yourself
When you arrive at the airport, head to your boarding gate
Follow the steps below if you’re travelling with checked baggage:
- Check-in online
- Download your digital boarding pass. If you’ve checked in via the:
- Jetstar app: save your mobile boarding pass to Apple Wallet, Google Wallet or WalletPasses
- Online check-in website: you can choose to have your mobile boarding pass sent to your phone, or a PDF sent by email that you can print yourself
- Scan your mobile boarding pass or PDF at a bag tag kiosk to print your bag tags
- Attach the tag to the side of your bag and proceed to the bag drop area. If you have multiple bags to check in, please put a tag on each bag.
- Proceed to the bag drop area to check in your tagged baggage
Head to your boarding gate
Made it to the gate
You’ve made it to your boarding gate, before you depart, why not grab a bite from one of our top picks in the Domestic Terminal? Swing by Brooki for a mouth-watering cookie, The Common for runway views, Newstead Brewing Co for a wide variety of beers on tap, or The Lord Lamington for a tasty pub-style feed.
Arrival to BNE
For Jetstar passengers arriving to Brisbane’s Domestic Terminal follow the signs for where to exit level 2 using the exits opposite Gate 23 or Gate 25 only. These exits are the best access to collect your bags from baggage carousels 1 – 3.
FAQs
- What happens if can’t check in online? We understand not everyone will be able to check in online. If you can’t check in online, head straight to Jetstar’s new temporary check-in facility at the airport and their staff will be available to help check you in on the day. For online check-in exceptions, see Online check-in.
- Where do I go for oversize baggage? If you are departing Brisbane Airport Domestic Terminal with oversize baggage, head the oversize baggage drop near carousel 1 inside the Arrivals Hall.
- If you are arriving to Brisbane Airport Domestic Terminal and collecting oversize baggage it will arrive at carousel 1-3 inside the Arrivals Hall.
- What do I do if I have accessibility requirements? It’s important to arrive at the airport as early as possible as it may take longer than usual to reach your boarding gate. Once you arrive, please visit the Jetstar Service Desk or identify yourself to a member of the Jetstar airport team to arrange wheelchair assistance.
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